Refund and Return Policy

At HIPERMOVE, we strive to provide high-quality products and ensure our customers are satisfied with their purchases. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Return Eligibility

You have 30 business days from the date of receiving your order to request a return or refund. To be eligible for a return, the item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging, with all tags, labels, and accessories included.
  • Accompanied by proof of purchase (e.g., order confirmation or receipt).

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (such as food, flowers, or plants).
  • Custom or personalized items.
  • Intimate or sanitary goods (such as underwear or swimwear).
  • Gift cards.
  • Digital products (such as e-books or downloadable software).
  • Items marked as "Final Sale" at the time of purchase.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at contact@hipermove.com or call us at +44 7537 129174 within 30 business days of receiving your order. Include your order number, a description of the item(s) you wish to return, and the reason for the return.
  2. Wait for Approval: Our team will review your request and, if approved, provide you with instructions for returning the item(s). Please do not send your purchase back to us without receiving return instructions.
  3. Ship the Item: Return the item(s) in their original packaging, along with proof of purchase, to the address provided by our customer service team. You are responsible for the shipping costs associated with returning the item unless the item is defective or incorrect.
  4. Inspection and Refund: Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 days.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@hipermove.com or call +44 7537 129174. We will provide instructions for returning the defective or damaged item and sending a replacement.

5. Refunds

If your return is approved, you will be notified by email. The refund will be processed within 7 days to the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

6. Late or Missing Refunds

If you have not received your refund after receiving our confirmation email, please follow these steps:

  1. Check your bank account or credit card statement.
  2. Contact your bank or credit card company, as there may be a processing delay.
  3. If you have done all of this and still have not received your refund, please contact us at contact@hipermove.com or call +44 7537 129174.

7. Shipping Costs

You are responsible for the shipping costs associated with returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a defective or incorrect item.

8. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at:
Email: contact@hipermove.com
Phone: +44 7537 129174